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Observation, Monitoring and Metrics May 10, 2012

Posted by njelen1 in Service Administration.

-A balance scoreboard ties into all these things because it “align’s business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals”.   Thus, this connects perfectly to COBIT because as stated in another one of our discussions, control requires measurement of the environment, which as stated is measured by Balanced Scoreboard.  “Controlling users impacts performance of the services, security, and other characteristics that we control via measurement ” we then report this back to COBIT.  So, essentialy these two concepts work hand in hand.  All this also connects with ITIL which “provides controls of how we perform the tasks and specific actions”.  Thus in order for the system administrator to know what tasks and specific actions they need to do they need COBIT’s reports, and in order for COBIT to be able to report anything it must have something monitering the environment which is provided by Balancced Scoreboard.





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