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Observations, Monitoring & Metrics May 10, 2012

Posted by sayemmarquette in Service Administration.

Business entities require certain protocols for control and management of their internal as well as external communication and reporting of its performance and robustness. In this scenario, for any organization there are extensive planning and management tools being used. One of the tools, COBIT consists of an executive summary, management guidelines, framework, control objectives, and different types of implementation strategies. This allows a business manager to control, maintain and improve their technical aspects of business. In this regard, extensive support is provided, including a list of business effectiveness and benchmark s for its auditing purposes. On the other hand, ITIL provides guidance to organizations on how to use information technology as a tool to facilitate business change, transformation and growth. ITIL is the basic fundamental tool for IT personnel to identify, plan, deliver and support IT related tasks. For the overall robustness, business scorecard portrays the strategic observations of managements for better performance and enhanced administration. And therefore, it aligns business activities to the vision and strategy of that particular organization. All these tools are essentially medium to measure the performance of a business entity maintaining its strategic goal, and toward a prosperous and sustainable management.



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